1. How long has your agency been in operation and what is your track record?
   This question will help you assess the agency's experience and credibility. An agency that has been operating for a significant period of time indicates stability and expertise in the industry. Additionally, check out our track record, such as the any client testimonials or references on social media. Massey’s Agency has been established for over 175 years and has a reputation for being consistent in sourcing and placing good, experienced and well-referenced staff.
2. What is your screening and vetting process for domestic staff?
   Massey’s agency has a rigorous screening and vetting process in place to ensure that they provide high-quality domestic staff. We verify candidates' backgrounds, qualifications, right to work, and references. We also interview candidates to evaluate candidates' skills and suitability for the position.
3. What types of domestic staff do you specialise in placing?
   Massey’s Agency specialise in a variety of different types of domestic staff, such as housekeepers, nannies, chefs, personal assistants, house managers, estate managers, butlers, couple teams and chauffeurs. We think it is important to align with your specific staffing needs and to have experience placing staff in positions similar to what you're seeking.
4. How do you ensure a good fit between the domestic staff and the employer?
   Compatibility and a good fit between the domestic staff and the employer are crucial for a successful working relationship. We will try to assess the compatibility between candidates and employers including employer's preferences, lifestyle, and specific requirements. We will also try to ensure that the staff's personality, values, and work style align with the employer's expectations.
5. What are your fees and guarantees?
   Our agency's fees are clearly written in our terms of business which are emailed to you at the enquiry stage for approval. It's important to have a clear understanding of our placement fees. Ensure you understand our terms and conditions of our guarantees to ensure you have appropriate protection in case of unforeseen circumstances. If you have any questions please ask as we will be happy to go through this and assist you.

In conclusion, hiring household staff can be made easier by using a household staff agency, but it's important to be diligent in selecting the right agency for your needs. Consider factors such as:

• Reputation
• Range of services
• Screening process
• Customisation
• Fees and contracts
• Communication
• Follow-up support

By taking these factors into account, you can ensure a smooth hiring process and find qualified household staff who will meet your needs and provide reliable service for your home.

Here at Massey’s Agency, having been established since 1845, we are the world oldest housekeeping agency who has been sourcing and placing staff for over 175 years. With many years’ experience in the domestic sector we have gained and enviable reputation for placing good, experienced and well-referenced staff.

When you are seeking new household staff Massey’s Agency can help you to find the perfect household staff by developing a clear picture of the exact type of person and skills required to suit your household needs and assist you in the hiring process.

You can email us at mail@masseysagency.co.uk or call us on 0203 033 0000, we look forward to hearing from you and assisting you in your search.