Here are some key considerations to keep in mind:

A personal assistant in a private household has a wide range of duties and responsibilities that can vary depending on the needs of their employer. However, some of the most common tasks and responsibilities include:

• Reputation and Experience of the Agency: It's crucial to research the reputation and experience of the household staff agency you're considering. Look for reviews, testimonials, and feedback from previous clients to get an idea of their track record. A well-established agency, like Massey’s Agency with a good reputation is more likely to have a pool of qualified candidates and a reliable screening process in place.
• Range of Services: Consider the range of services offered. Some agencies specialise in specific types of household staff, such as nannies or housekeepers, whilst Massey’s Agency offers a broader range of services. Make sure the agency you choose can provide the type of staff you need and has the valuable experience you need in recruiting for that role.
• Screening and Vetting Process: Inquire about the agency's screening and vetting process for their candidates. Ask what kind of background checks, reference checks, and interviews they conduct to ensure the candidates' qualifications and reliability. It's essential to work with an agency, like Massey’s Agency that has a thorough screening process in place to ensure the safety and security of your household.
• Customisation and Flexibility: Consider whether the agency can tailor their services to your specific needs. We develop a clear picture of the exact type of person and skills required to suit your household needs and Massey’s Agency are willing to work with you to understand your unique requirements and preferences, and only provide candidates that match those criteria. Flexibility in terms of schedules, duties, and other factors is also important, so make sure the agency can accommodate your needs.
• Transparent Fees and Terms: Ask about the agency's fees and terms of business upfront. Make sure you understand the costs involved, including any placement fees, or additional charges. Massey’s Agency is transparent about fees and will provide you with a clear understanding of the costs associated with our services. Always review the terms carefully and please ask questions if anything is unclear.
• Communication and Support: Communication is key throughout the hiring process, and Massey’s Agency will always provide clear and prompt communication. We also offer support and guidance at every step, from selecting candidates to finalising the employment agreement. Make sure the agency you choose is responsive to your inquiries and provides ongoing support even after the placement has been made.
• Follow-up and Guarantee: Inquire about the agency's follow-up process and guarantee policy. A reliable agency should have a follow-up process in place to ensure the smooth integration of the hired staff into your household. They should also provide a guarantee period during which they will assist with any issues that may arise with the staff. Clarify the terms of business and make sure you understand what is covered.

In conclusion, hiring household staff can be made easier by using a household staff agency, but it's important to be diligent in selecting the right agency for your needs. Consider factors such as reputation, range of services, screening process, customisation, fees and contracts, communication, and follow-up support. By taking these factors into account, you can ensure a smooth hiring process and find qualified household staff who will meet your needs and provide reliable service for your home.

Here at Massey’s Agency, having been established since 1845, we are the world oldest housekeeping agency who has been sourcing and placing staff for over 175 years. With many years’ experience in the domestic sector we have gained and enviable reputation for placing good, experienced and well-referenced staff. When you are seeking new household staff Massey’s Agency can help you to find the perfect household staff by developing a clear picture of the exact type of person and skills required to suit your household needs and assist you in the hiring process.

You can email us at mail@masseysagency.co.uk or call us on 0203 033 0000, we look forward to hearing from you and assisting you in your search.